GRIEVANCE

CA Water is committed to building a work environment grounded in responsibility and high integrity. Our Code of Conduct is designed to ensure that all business activities adhere to the highest ethical standards. We are always ready to receive, review, and act on any feedback, concerns, or complaints from stakeholders, and we are committed to resolving them within the specified time frame.

To ensure transparency and accountability, we have established a grievance mechanism to receive, evaluate, and address complaints from all stakeholders, including the public. We place great value on all feedback and concerns raised. If you have any comments, concerns, or complaints regarding our operations, please submit your grievance according to the guidelines provided below.

We are committed to responding promptly and thoroughly to all received information. We will acknowledge receipt of feedback within 03 working days and strive to provide a full response within 30 working days.